1. *Delivery Zones:*
We offer delivery services within designated zones. Customers can verify delivery availability in their area during the checkout process.
2. *Delivery Timeframes:*
Our commitment is to provide swift and reliable delivery. Estimated delivery times will be displayed at checkout and may vary based on the customer’s location and demand.
3. *Order Processing:*
Orders are promptly processed upon payment confirmation. Delays may occur during peak times or unforeseen circumstances, and customers will be notified accordingly.
4. *Delivery Charges:*
Delivery charges are determined by delivery location and order size. Transparent information about charges will be communicated clearly during the checkout process.
5. *Free Delivery:*
Enjoy free delivery on orders surpassing a specified minimum purchase amount. Details about the minimum purchase for free delivery will be available on the website.
6. *Delivery Confirmation:*
Customers will receive confirmation once their order is dispatched, including tracking details. This allows customers to monitor the real-time status of their delivery.
7. *Recipient Availability:*
Customers are responsible for ensuring someone is available at the specified address to receive the delivery. In cases of unsuccessful delivery, additional charges may apply for redelivery.
8. *Refunds and Returns:*
Refunds and returns due to shipping issues will follow our Refund and Return Policy. Customers are encouraged to review this policy for a clear understanding of the process.
9. *Shipping Holidays:*
Delivery services may be affected during public holidays. Any potential delays or changes to the delivery schedule during holidays will be communicated in advance.
10. *Contact and Support:*
For inquiries or assistance related to shipping, customers can reach our dedicated customer support team. Contact information is readily available on the website.
11. *Shipping Restrictions:*
Certain products may be subject to shipping restrictions based on local regulations. Customers will be notified during the checkout process if any restrictions apply to their order.
12. *Force Majeure:*
“RP Jewellery” is not liable for delays or failures in delivery caused by circumstances beyond our control, such as natural disasters, strikes, or other force majeure events.
By placing an order on our website, customers agree to comply with the terms outlined in this Shipping Policy. “RP Jewellery” reserves the right to update or modify this policy as needed.
